Thank you for bringing this matter to our attention and your efforts in sending your watch through our local Service Centre in to our manufactory in Glashutte.

We very much regret the necessary service of your timepiece and are most sorry to learn about your disappointment with the quality of your lately new edited Senator Panorama Date Moonphase.

We would like to assure you that your experiences with your timepiece represent an absolute exception.

Your Senator Panorame Date Moonphase has been completely checked , with the automatic winding mechanism having been overhauled and a necessary intermediate wheel having been changed under guarantee.

Please let us have the opportunity to remark the following regarding the error analysis:

The visible reason for the detected malfunction was a loosening of the ball bearing of the intermediate wheel , Such a failure is very rarely and an absolute individual case.

Accordingly, the main gear of the mechanic mechanism has been blocked and caused the broken tooth.

Today we are very pleased to return your Glashutte Original to you in its fully functional and reconditioned state .

Dear Mr ??? , please accept our sincerest apologies for any inconveniences that may have been caused.

We wish you continued maximum pleasure and full satisfaction with your both classic and contemporary Senator in future.

If you have further questions ,please feel free to contact us or our Swath Groug Service Centre in Hong Kong at any time .